Terms and Conditions

1. Services Provided

The Chase provides educational and mentorship-based coaching for cyclists. This includes:

• Advice on race strategy and Race IQ

• Guidance on interpreting third-party training plans

• Mentorship on group riding dynamics, bike maintenance, training intensity, nutrition, recovery, and weight training

• Performance analysis through video calls and email support

The Chase does not write or sell training plans.

Coach Randall does not access third-party training platforms directly. Ride data is discussed via screen share or athlete-submitted screenshots.

2. Service Tiers & Pricing

• All billing is prepaid and billed automatically.

• No refunds or prorated charges are provided except as stated above.

3. Billing & Renewal

• Subscriptions are billed automatically at the start of each billing cycle.

• Month-to-month plans renew automatically each month.

• 4-month plans are charged in full at the start and do not auto-renew.

• Athletes are responsible for managing their subscriptions via the account or platform through which they signed up.

• Failed payments may result in suspension of service.

4. Cancellations & Exceptions

• Month-to-month subscriptions cannot be paused, cancelled, or refunded.

• 4-month subscriptions may only be cancelled with proof of a season-ending injury, illness, or other documented serious condition.

• No refunds will be provided for missed or unused time unless such an exception is granted at the discretion of the Coach.

5. Coaching Calls & Communication

• Each plan includes weekly 45-minute Google Meet video calls.

• Calls may be rescheduled once with 24 hours notice.

• If the rescheduled call cannot be completed, it is forfeited and topics may be addressed via email or at the next call.

• Email support is available Monday–Friday, 8:00 AM–6:00 PM (Central Time). Responses are guaranteed within 8 business hours or sooner.

6. Data Review

Coach Randall does not access athlete training platforms directly (e.g., TrainingPeaks, Strava, etc.).

Athletes are responsible for providing relevant data through screenshots or live screen sharing during calls.

7. Medical & Legal Disclaimer

• The Chase offers coaching, training advice, and product recommendations based on experience and education, not medical or nutritional accreditation.

• By subscribing, the Athlete acknowledges that all exercise, racing, and cycling activities involve inherent risks.

• The Athlete agrees to indemnify and hold harmless The Chase and Coach Randall from any and all claims, injuries, damages, or losses incurred during participation in training, racing, or related activities.

8. Intellectual Property

All educational content, guides, documents, methods, and media shared by The Chase are the intellectual property of Coach Randall. These materials may not be copied, distributed, or reused for commercial purposes without written consent. Use of these materials is granted solely for the personal benefit of enrolled athletes and does not confer ownership or reuse rights.

9. Modifications to Service

The Chase reserves the right to:

• Modify the service offerings

• Adjust pricing (with notice to active subscribers)

• Update these Terms at any time. Continued use of the Services indicates acceptance of any changes.

10. Contact

Questions or concerns about your subscription or these Terms should be directed to:

📩 [randall@thechase.cc]